Refund and Returns Policy
Effective Date: December 20, 2024

At Pimo Baby Clothes, we aim to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied, our Refund and Returns Policy outlines the steps to resolve your concerns.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • To qualify for a return, items must be:
    • Unused, unworn, and in their original condition.
    • Accompanied by the original packaging and receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Customized or personalized products.
  • Items marked as “final sale.”
  • Gift cards.

3. Initiating a Return

To initiate a return:

  1. Contact us at info@pimobabyclothes.net or call (706) 343-1494 with your order details.
  2. Await confirmation and instructions for shipping the item back.

4. Refund Process

  • Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
  • Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong item sent or defective product).

5. Exchanges

  • Exchanges are subject to product availability.
  • Follow the same process as returns to request an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 7 days of delivery.
  • Provide a description of the issue and photos if possible.
  • We will replace the item or issue a refund at no additional cost to you.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method to ensure your return is delivered successfully.

8. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us: